Email Notifications

The shipment emails will automatically trigger based on the shipment status and you can select for which shipment status to proactively trigger email notifications and customize the email content and display using email customizer with a live preview.

To enable and customize the shipment status email notifications, on your WordPress admin, Go to TrackShip > Notifications > Emails.

Please Note: The emails are sent from your WooCommerce store in the same way any other WooCommerce transactional emails is sent.

Available Shipment Emails

Shipment StatusDescription
In Transit The shipment is on the way, the shipping carrier accepted or picked up, and scanned the shipment.
Available for PickupThe shipment is available and awaiting pickup
Out for Delivery The carrier is about to deliver the shipment
On Hold The shipment is on hold
Failed Attempt Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver the package again.
Return To SenderShipment is returned to sender
DeliveredThe shipment was delivered successfully. Option to send one delivery email only when all the shipments for an order are delivered.

Customize the Email Notifications

the Shipping & Delivery email notifications are fully customizable, you can edit the email templates and customize the emails content using a customizer with a live preview.


Customizer Options

  • Enable the email notification – check this option to send automatic email notifications to your customers when shipments update to this Shipment Status
  • Preview order – choose an order to preview in the email customizer
  • Recipients – defaults to the customer email. You can add additional comma-separated email addresses.
  • Email subject –  Choose the email subject. Available variables: {site_title}, {order_number
  • Email Content – additional text after the email header. Available variables: {site_title}, {order_number}, {customer_email}, {customer_first_name}, {customer_last_name}, {customer_company_name}, {order_number}, {est_delivery_date}
  • Display shipping items – display the shipment line items
  • Display shipping address – uncheck this option to hide the shipping address
  • Display the Tracking Widget – only available for the Delivered shipment status.
  • Google Analytics link tracking – This will be appended to URL in the email content (e.g. utm_source=trackship&utm_campaign=out_for_delivery)

Tip! If you do not want your customers to view the shipping provider name and you want to change the display name and the shipping provider image on the order and shipment status emails, my-account section and on TrackShip’s Tracking Page –

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